Frequently Asked Questions

Get answers to common questions about Vivid Refresh.

We generally recommend scheduling a Vivid Refresh every 4–6 weeks, depending on your hair porosity, color intensity and washing habits. Clients with heavy sun exposure or frequent washes might need touch-ups closer together for optimal vibrancy.

Yes. Vivid Refresh covers new growth up to one inch, carefully blending roots into your existing vivid shade for a seamless appearance. For larger regrowth or major color corrections, a full color service or consultation will be recommended.

No — Vivid Refresh is tailored to maintain your current shade and intensity. Technicians precisely apply pigment only where needed to refresh color and mask regrowth. Major shade changes or lightening require a full color appointment and consultation.

Most Vivid Refresh appointments take 45–75 minutes, including a brief consultation, precision root application, and processing time. Exact duration varies by hair density, length and necessary blending. Your stylist will confirm timing when booking to accommodate your schedule.

Use sulfate-free shampoo, lukewarm water and color-safe conditioners. Limit washing to preserve pigment, apply color-depositing masks between visits, protect from sun and chlorinated pools, and always use heat protectant when styling to extend your vivid shade's lifespan.

Vivid Refresh is optimized for professionally applied vivid color, but we can often refresh at-home shades after a consultation. Technicians will assess pigment compatibility and hair health; color correction or additional processing may be necessary for at-home dyes to achieve seamless results.